3.1 Hardware & Equipment
If your espresso machine, grinder, or brewing tool arrives with a manufacturing defect, you have 7 days to initiate a “Fault Report.” We offer a full replacement or repair once our technicians verify the issue at our Islamabad service hub.
3.2 Coffee Beans
Due to the food-grade nature of coffee beans:
- Unopened Bags: Can be returned within 7 days if the vacuum seal and packaging are intact.
- Opened Bags: Cannot be returned due to hygiene and flavor integrity standards.
3.3 Refund Processing
Approved refunds are processed to your original payment method within 5-7 business days after the returned equipment passes our quality inspection.